Troubleshooting

My QR code opens a blank page or doesn’t scan

Usually caused by an old QR, disabled outlet, or cached browser. Here’s how to fix it.

Troubleshooting·1 min read

A few common causes:

Outlet is paused. Go to Outlets and confirm the outlet is enabled.
Stale QR. Re-download the QR from Menu → QR Codes after any slug change.
Customer device caching. Ask the guest to force-reload, or regenerate the QR and re-print.

If the link opens but items are missing, re-check the menu's Published toggle.

Our support team replies within 4 hours.