Payment Terms

Digital Dineway subscriptions are available on monthly or annual billing cycles:

• Monthly: you are billed on the same date each month, corresponding to the date you first subscribed.
• Annual: you are billed once per year upfront for the full 12-month period. Annual billing offers a 20% discount compared to equivalent monthly billing.

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You will receive a reminder email at least 7 days before an annual renewal.

We accept the following payment methods:

• Credit and debit cards: Visa, Mastercard, American Express, and RuPay.
• UPI (Unified Payments Interface) for Indian customers.
• Net banking for Indian customers.
• Bank transfer / NEFT for annual Enterprise contracts (invoice-based).

All card and UPI payments are processed securely through our PCI-DSS compliant payment gateway. Digital Dineway does not store your full card details.

Prices displayed on our website are in Indian Rupees (INR) for customers in India and US Dollars (USD) for customers outside India. The applicable currency is determined based on your location at the time of subscription.

All prices are exclusive of applicable taxes unless otherwise stated. Indian customers are subject to Goods and Services Tax (GST) as applicable under Indian law, which will be shown separately on your invoice.

You are responsible for all taxes, duties, and levies applicable to your subscription in your jurisdiction.

• India: GST (Goods and Services Tax) at the applicable rate will be added to all subscription charges. Your invoice will include a GST breakdown.
• Outside India: prices are shown exclusive of local VAT, sales tax, or similar. You may be responsible for reporting and paying any applicable taxes in your country.

If you are a GST-registered business in India, please provide your GSTIN during account setup so it can be reflected on your invoices.

If a payment fails, we will notify you by email and retry the charge up to three times over the following 7 days. During this period, your account will remain active.

If payment is not successfully collected within 7 days of the initial failure, your account will be suspended. A suspended account retains your data for 30 days, during which you can update your payment method and reactivate.

If payment remains outstanding after 30 days, your account will be permanently cancelled and data deleted in accordance with our Cancellation Policy.

A digital invoice is automatically generated for each successful payment and sent to your registered email address. Invoices are also accessible at any time in your account dashboard under Settings → Billing → Invoices.

Invoices include your business name, billing address, GST/tax details (where applicable), the subscription plan, billing period, and the amount charged.

We reserve the right to change our subscription prices. If we increase the price of your current plan, we will provide at least 30 days' advance notice by email before the change applies to your account.

You may cancel your subscription before the price change takes effect without any penalty. If you continue to use the Service after the price change date, you accept the new pricing.

If you believe you have been incorrectly charged, please contact us at billing@dineway.io within 30 days of the charge. We will investigate and respond within 5 business days.

Please do not initiate a chargeback with your bank before contacting us, as this can complicate resolution and may result in suspension of your account. We are committed to resolving all billing disputes fairly and promptly.

For all billing and payment enquiries, please contact billing@dineway.io or visit our contact page.