Privacy Policy

When you register for Digital Dineway, we collect information you provide directly to us, including:

• Account information: name, email address, phone number, business name, and password.
• Billing information: payment card details and billing address (processed securely via our payment provider — we do not store raw card numbers).
• Business details: restaurant or hotel name, number of outlets, and menu content you upload.
• Usage data: pages visited, features used, session duration, and device/browser information.
• Communications: messages you send us via the contact form, email, or support chat.

We also collect limited data automatically through cookies and similar technologies when you use our platform.

We use the information we collect to:

• Provide, maintain, and improve the Digital Dineway platform and services.
• Process transactions and send related information including confirmations and invoices.
• Send operational and service communications such as account alerts and security notices.
• Respond to your comments, questions, and requests for customer support.
• Send marketing communications (you may opt out at any time).
• Monitor and analyse usage trends to improve user experience.
• Detect, investigate, and prevent fraudulent or unauthorised activity.
• Comply with applicable legal obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors (hosting, payment processing, analytics, email delivery) who process data on our behalf under strict confidentiality agreements.
• Legal compliance: if required by law, court order, or to protect the rights, property, or safety of Digital Dineway, our users, or others.
• Business transfers: if Digital Dineway is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to collect and use information about you and your device. Cookies help us remember your preferences, understand how you use our platform, and personalise your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of the platform may not function correctly.

We retain your personal data for as long as your account is active or as needed to provide services to you. If you close your account, we will delete or anonymise your data within 90 days, unless we are required to retain it for legal or regulatory purposes.

We use industry-standard technical and organisational measures to protect your information. Data in transit is encrypted using TLS; data at rest is encrypted at the storage level. Access to personal data is limited to authorised personnel on a need-to-know basis.

Despite our precautions, no security system is impenetrable. We cannot guarantee absolute security and encourage you to use a strong, unique password for your account.

Depending on your location, you may have the following rights with respect to your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Deletion: request deletion of your personal data, subject to legal retention requirements.
• Portability: request your data in a structured, machine-readable format.
• Objection: object to processing of your data for direct marketing purposes.
• Withdrawal of consent: withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@dineway.io. We will respond within 30 days.

Digital Dineway is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of Digital Dineway after such changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please reach out at privacy@dineway.io or via our contact page. Our registered office is in Bengaluru, Karnataka, India.