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Troubleshooting

Item image won’t upload

Image uploads fail if the file is larger than 5 MB or in an unsupported format.

Troubleshooting·1 min read

Supported formats: JPG, PNG, WebP. Maximum size per image is 5 MB. If uploads still fail:

  • Try a different browser (Chrome/Firefox tested).
  • Rename the file to remove special characters.
  • Check the Network tab for a 4xx response — if you see "storage policy" errors, the support team can reset your bucket permissions.

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